POLICY for staying
Based on the Accommodation Regulations, each client must abide by the following rules in order that all clients will be able to stay in our hotel in a safe and comfortable atmosphere.
If a guest does not abide by the regulations, that guest might be asked not to use our facilities, and that guest might be liable for any damages.
1. The use of fire in the guest rooms for the purpose of heating and cooking is prohibited.
2. Do not smoke in an entire building. You must compensate 3 times the total cost of accommodation.
3. When not being used, do not touch the fire extinguisher.
4. Do not bother other guests, such as singing loudly, or any other noisy actions, etc.
5. The followings items are prohibited in the guest rooms.
*animals, birds
*the things with bad smell
*too many things
*flammable things such as gunpowder, benzine,etc..
*non-approved guns and swords
6. Gambling or any other behaviour that is against public morals in the hallways or guest rooms is prohibited.
7. Inviting strangers into the guest rooms, to use the facilities and or amenities is prohibited.
8. The use of guest rooms or the lobby as an office is prohibited.
9. The use of facilities and or amenities in the hallways or the guest rooms for any other purpose is prohibited.
10. Removing items from guest rooms or moving them to other places in the hotel is prohibited.
11. Installation of any foreign item in to guest rooms or any part of our building is prohibited.
12. Hanging of any items in guest room windows that might ruin the beauty of our hotel appearance is prohibited.
13. Distribution of business flyers or any other business to clients in our hotel is prohibited.
14. Leaving unattended luggage or other items in the hallway or lobby is prohibited.
15. Left and unclaimed items will be kept for a period of 1 month from your departure date, unless otherwise instructed.
16. Groups are limited to 4 rooms or less.
Reservations are not possible, and if there is a group reservation using a different name, it will be canceled at our discretion. Or, we will not honor your reservation or assign you a room.
17. Check-in is from 3 PM to 12 midnight, and reservations that cannot be contacted will be canceled at our discretion.
18. Simple cleaning during your stay, such as making bedding, collecting trash, and changing towels, is only possible when you go out before 11 a.m., and is not possible after that.
19. Check-out is until 11 a.m. After that, if your luggage is left unattended in the room, it will be taken out at your discretion. Additionally, one night's accommodation fee will be charged.
20. After check-out, you can leave your luggage at the hotel for free on the check out day. If you will check in again, you can store your luggage for free for up to 5 days (up to 2 items per person). After that, a storage fee of 200 yen per item per day will be charged, and you can store your luggage for up to 14 days.
The hotel is not responsible for the safety of guests’ personal belongings and valuable items. Please do not leave important personal belongings or valuables unsecured in your guest room.
21. I check the personal information protection policy of House Ikebukuro and agree to hold and update the above information for "reservation / accommodation management".